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CRM Cepat Respon Masyarakat

CRM Follow-Up Data Review: January–June 2025

What did Jakarta residents report in January–June 2025? Check out the latest Cepat Respon Masyarakat data and the most frequently reported categories.

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CRM Smart Governance Cepat Respon Masyarakat

This is How CRM Solves Your Reports

Jakarta's Citizen Relations Management System makes Smartcitizen reports handled more efficiently. Curious about how it works? Find out here.

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CRM Smart Governance

Want to Report a Problem? Use These Complaint Channels

If you encounter issues in Jakarta, you can report them face-to-face or digitally. Choose the channel that suits you best. Check it out here!

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CRM Smart Governance

In Numbers: CRM Reports From January-June 2024

In the first six months of 2024, Jakarta's 13 complaint channels received more than 95,000 reports. Read more here.

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CRM CRM Petugas

Citizen Relation Management Kaleidoscope For 2023

CRM (Citizen Relation Management) Jakarta continues to follow up on reported problems. This is its journey through 2023.

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More in CRM Category

CRM Cepat Respon Masyarakat

In Numbers: CRM Reports From July-September 2023

For three months, CRM received various reports from reporters in Jakarta. Check it out here!

CRM Cepat Respon Masyarakat

How to Report Using Social Media, a Part of CRM

Using Twitter or Facebook to report your problems, CRM or Cepat Respon Masyarakat integrates the channels suitable for you. Read here!

How to Report Illegal Parking

Often see illegal parking? You can report illegal parking that you find in Jakarta through JAKI. Find out how here.

Here's a follow-up on citizen reports during June 2023

Did you know that during June 2023, 13,000 reports were submitted to complaints channels and 98.4 percent were completed? Check out a full report.

Get to Know CRM

Report problems more efficiently with CRM integrated complaint channels. What is CRM and its benefits for citizens? Check out this article.

Here's How Your Report Is Resolved

Citizens' reports that enter the CRM system cannot just be resolved. There is a process that must be passed. Check out the following article!

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