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Jakarta's Citizen Relations Management System makes Smartcitizen reports handled more efficiently. Curious about how it works? Find out here.
If you encounter issues in Jakarta, you can report them face-to-face or digitally. Choose the channel that suits you best. Check it out here!
In the first six months of 2024, Jakarta's 13 complaint channels received more than 95,000 reports. Read more here.
CRM (Citizen Relation Management) Jakarta continues to follow up on reported problems. This is his journey through 2023.
Citizen Relation Management integrates 13 complaint channels. Want to hear what the reporters have to say about CRM? Read here.
Using Twitter or Facebook to report your problems, CRM or Cepat Respon Masyarakat integrates the channels suitable for you. Read here!
Often see illegal parking? You can report illegal parking that you find in Jakarta through JAKI. Find out how here.
Did you know that during June 2023, 13,000 reports were submitted to complaints channels and 98.4 percent were completed? Check out a full report.
Report problems more efficiently with CRM integrated complaint channels. What is CRM and its benefits for citizens? Check out this article.
Citizens' reports that enter the CRM system cannot just be resolved. There is a process that must be passed. Check out the following article!
Throughout January 2023, more than 14 thousand reports came into CRM channels. What are the most popular categories? Let's read it here!
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