Category
Get to know the five Cepat Respon Masyarakat (CRM) complaint channels for reporting various issues in Jakarta.
Want to rate and review a report after it has been handled? Find out how to share your feedback through JAKI and other complaint channels here!
Explore CRM data from January to July 2026, and discover #JAKILive, taking you behind the process of handling citizen reports!
CRM 2025 data breakdown shows 195 thousand citizen reports handled quickly and transparently. Use JAKI to report and help improve the city.
CRM is the official complaint system in Jakarta. Help improve its quality! Fill out the survey linked in this article now
Jakarta's Citizen Relations Management System makes Smartcitizen reports handled more efficiently. Curious about how it works? Find out here.
If you encounter issues in Jakarta, you can report them face-to-face or digitally. Choose the channel that suits you best. Check it out here!
In the first six months of 2024, Jakarta's 13 complaint channels received more than 95,000 reports. Read more here.
CRM (Cepat Respon Masyarakat) Jakarta continues to follow up on reported problems. This is its journey through 2023.
Citizen Relation Management integrates 13 complaint channels. Want to hear what the reporters have to say about CRM? Read here.
For three months, CRM received various reports from reporters in Jakarta. Check it out here!
