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CRM 2025 data breakdown shows 195 thousand citizen reports handled quickly and transparently. Use JAKI to report and help improve the city.
CRM is the official complaint system in Jakarta. Help improve its quality! Fill out the survey linked in this article now
What did Jakarta residents report in January–June 2025? Check out the latest Cepat Respon Masyarakat data and the most frequently reported categories.
Jakarta's Citizen Relations Management System makes Smartcitizen reports handled more efficiently. Curious about how it works? Find out here.
If you encounter issues in Jakarta, you can report them face-to-face or digitally. Choose the channel that suits you best. Check it out here!
CRM (Citizen Relation Management) Jakarta continues to follow up on reported problems. This is its journey through 2023.
Citizen Relation Management integrates 13 complaint channels. Want to hear what the reporters have to say about CRM? Read here.
For three months, CRM received various reports from reporters in Jakarta. Check it out here!
Using Twitter or Facebook to report your problems, CRM or Cepat Respon Masyarakat integrates the channels suitable for you. Read here!
Often see illegal parking? You can report illegal parking that you find in Jakarta through JAKI. Find out how here.
Did you know that during June 2023, 13,000 reports were submitted to complaints channels and 98.4 percent were completed? Check out a full report.
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