08 May 2024

Smart People: Quality Social Interactions of Citizens

by:Eva Simorangkir

Editor:Aditya Gagat Hanggara

08 May 2024

The implementation of a smart city is aimed at ensuring the welfare of citizens. Jakarta is one such smart city, constantly developing with technology-based innovations to address urban issues. The pillars of a smart city include:

In a smart city, citizens need to interact with each other to support their quality of life. This is the essence of the smart people pillar. So, what has Jakarta done in implementing smart people initiatives? Let's delve into it below!


Implementation of smart people in Jakarta. Source: Jakarta Smart City

Implementation of smart people in Jakarta. Source: Jakarta Smart City


Definition of Smart People

Smart people refers to the condition of a smart city characterised by quality social interactions amongst citizens, involving them in city-building efforts. This interaction is done through the availability of public services from the government or private parties. It will support the health, education, and career of the citizens. This involvement can be seen in activities such as:

  • determining services (government/private);
  • joint classes;
  • community surveys;
  • public dashboards; and
  • job vacancy portals.

The smart people pillar has led Jakarta to implement various programs for human resource development. Jakarta Smart City, as a digital transformation accelerator, has introduced programs related to skill development, digital literacy, and enhancing competitiveness in the field of technology and information. These are programs that Jakarta residents, including you, can participate in!

Implementation of Smart People in Jakarta


JAKI: Jakarta's Super-App

Jakarta owns a super app called JAKI, which encompasses various needs of Jakarta residents in one platform. One of its features is Citizen Report. If you see any urban issues, feel free to use this feature. Your participation can contribute to making Jakarta a better city!

JAKI, Jakarta’s super-app. Source: Jakarta Smart City

JAKI, Jakarta’s super-app. Source: Jakarta Smart City


JAKI contains digital service features provided by the Jakarta Provincial Government. Your needs can be fulfilled digitally without the need to physically visit locations. Need access to books at the library? Want to make a reservation? You can use the Jakarta Library feature! Explore the features that suit you best. JAKI is designed for all segments of Jakarta's population, including:

  • Students;
  • Office Worker;
  • Job Seeker;
  • Entrepreneur; and
  • Homemaker.


JSCLab Sharing: Classes with Experts

Jakarta Smart City has JSCLab Sharing as classes to connect citizens with experts. In this program, participants gain knowledge to enhance their skills in various fields. The classes focus on:

  • technology;
  • smart city concepts;
  • public policy; and
  • digital literacy.

JSCLab Sharing #3: “Cakap Berbahasa dalam Dunia Kerja” with Ivan Lanin. Source: Jakarta Smart City

JSCLab Sharing #3: “Cakap Berbahasa dalam Dunia Kerja” with Ivan Lanin. Source: Jakarta Smart City


Throughout 2023, a total of 18 experts participated as speakers in each JSCLab Sharing session. Example topics include digital analytics, grammar, public speaking, and regulatory sandbox. Interested in JSCLab Sharing? Feel free to join! Stay updated on the schedule via @jsclab.


Musrenbang (Musyawarah Rencana Pembangunan)

Jakarta has a system called Musrenbang  (Musyawarah Rencana Pembangunan) where stakeholders discuss proposed development plans. This involves areas ranging from villages (desa/kelurahan) to district-level priorities.

The website of Musrenbang

The website of Musrenbang


Musrenbang simplifies tracking of submitted proposals. It also makes development proposals become transparent and accountable.

JSC Goes to School

According to the Ministry of Education, Culture, Research, and Technology (Kemendikbudristek/Kementerian Pendidikan, Kebudayaan, Riset, dan Teknologi) in 2021, the rate of university graduates working in fields related to their studies is relatively low. JSC Goes to School  aims to address this issue.

JSC Goes to School Feat. Grab. Source: Jakarta Smart City

This program, in collaboration with various technology companies, conducts awareness sessions for students in schools. Hopefully, all participants will become digital talents in the future. Five companies participating in this program were Zenius, Grab, JakLingko, XL Axiata, and Cakap.


Data Science Trainee

The younger generation plays a crucial role in Jakarta's future. Aspiring to be a data scientist? Jakarta Smart City has a special program for you! Through the Data Science Traineeprogram, you can gain experience in solving urban issues.

Data Science Trainee 3. Source: Jakarta Smart City

Data Science Trainee 3. Source: Jakarta Smart City


To this day, Jakarta Smart City has produced 40 alumni from the Data Science Trainee program. Announcements for registration are on @jsclab. Don't miss out!

By fostering quality social interactions, Jakarta aims to improve the quality of life for its residents. These programs are instrumental in continuously developing human resources. Are you ready to become a talented citizen of Jakarta?

Authors and Editor

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