What will come to your mind if Jakarta Smart City is mentioned? The JAKI application? Or The corona.jakarta.go.id website which was also developed by JSC? Well, both JAKI and the corona.jakarta.go.id website can be used in Jakarta today because of the technology and information utilized by Jakarta Smart City. Jakarta is one of the cities in the world that applies the Smart City concept for the advancement of its city. The Smart City concept is a city development concept by utilizing technology and information to solve problems in a city. Under the Department of Communication, Information and Statistics of DKI Jakarta, Jakarta Smart City was formed as an agency that now manages the implementation of Smart City in Jakarta, one of which is by presenting the JAKI as a super-app for the various needs of Jakartans. Apart from JAKI, there are still various technology and information projects managed by JSC to solve problems in Jakarta. Do you know what technology is implemented by JSC?

The Technology Behind JAKI and CRM 

JAKI with its features can be present at your fingertips because it utilizes the development of Android and IOS applications. JAKI is a place where the various technologies that form the basis of each of its features converge into one. For example, the JakISPU feature can see the air quality in Jakarta using sensor technology installed at various points in Jakarta that can detect air quality. Various other features in JAKI, such as JakPangan, JakWifi, and so on are sourced from certain departments that manage various related information. This shows that JAKI is a platform that facilitates departments to provide services or data that are easily consumed by the public. Then, JAKI's flagship feature, JakLapor, is closely related to Cepat Respon Masyarakat (CRM) platform for managing various complaints in Jakarta.

CRM is a platform that accommodates citizens’ complaints from 14 complaint channels in which JAKI is included. CRM has two versions which are web and mobile. This platform can only be accessed by DKI Jakarta Provincial Government officials who follow up on the reports. CRM uses PostgreSQL to accommodate very large databases. Meanwhile, the programming language used is Javascript.

Every report that goes into CRM will be followed up by the officer within 6 hours at the longest. The officer will complete the report or coordinate with the relevant department which is the most appropriate to solve the problem. In addition, citizens can track the progress of the report through the CRM web. With the CRM in Jakarta, citizen complaints can be followed up effectively and efficiently.

Data Analysis and Data Management at JSC 

Various data that are processed in  JSC, especially by the data team, come from many sources, both internal to the DKI Jakarta Provincial Government and external. For examples, the data that have been processed by  JSC data team are data on CRM, transportation (such as JakLingko, Waze, and bike-sharing), population demographics, economy (such as taxes and social assistance), health (such as data on BPJS recipients and cases of COVID-19), education (such as data on KJP/KJMU recipients, school readiness during the pandemic), and the environment (such as floods, garbage, air quality).

How does JSC process the data? The flow of the data processing in JSC begins with understanding the objectives or problems to be resolved and the prospective methods needed. Then it continues with information collection, data processing so that the data is easier to process, exploring data by determining descriptive statistics and / or inference statistics, in-depth analysis and modeling, so that it becomes a result in the form of visualization or data presentation that is easy to understand.

The tools used to manage these various data are IBM DataStage, Tableau, Informatica MDM, GDS, ArcGIS, Power BI, Python, R, and others.

Smartcitizen, the results of the data that have been processed in the form of data analysis and visualization will help relevant policy makers to read the data easier, so that they can help solve problems in the form of policies for Jakarta. Data based policies will lead to more effective and efficient policies in order to develop a better Jakarta.

Digital Security at JSC

JSC certainly requires good digital security in it. The digital security technologies applied in JSC currently include WAF, IPS, SSL, VPN and others.

The JSC digital security team continues to develop security at various aspects, such as purchasing SSL (Secure Socket Layer) which is useful for cryptographic keys so that data is properly encrypted during the transfer process. This prevents third parties to enter or steal sensitive data. Later, JSC will have an Active Directory (AD) so that applications in JSC are safer and more reliable.

Collaboration with Google Maps

As a form of collaboration with external parties, JSC collaborates with Google Maps. Google provides an authority account for JSC in order to edit maps that will later be live on Google maps. For pilot testing, there will be several stages. Current stage that has been implemented is a change in street names in Jakarta. If the results of this experiment are getting better, then other government departments can be given the authority to improve the information inside the Google Maps too.

Support Digital Innovation and Transformation in Jakarta

Jakarta, through JSC, continues to strive to take advantage of various technologies and information for the advancement of Jakarta. Various collaborations with various parties were carried out to give each other positive impacts. In the future, JSC will continue to innovate for better digital transformation. The application of digital transformation will make various services in Jakarta more effective and efficient. Let's support it together and wait for the upcoming program to make Jakarta a smarter city.