As part of its ongoing commitment to building a smart and responsive city, the JAKIapp continues to introduce innovations tailored to the needs of its citizens. This time, the focus is on emergencies and humanitarian conditions that call for swift action and deep empathy.

Three new features have been launched: Emergency Button, Thousand Islands Funeral Boat, and Thousand Islands Residents' Temporary Shelter. What benefits do they offer? Read on to find out.

Emergency Button: Quick Response in Times of Disaster

Smartcitizens can now contact emergency services like the Regional Disaster Management Agency (BPBD) during critical situations like floods, earthquakes, fires, or urgent medical emergencies. The Emergency Button feature allows users to instantly report incidents and request help with just one tap on the app.

Using the feature is simple. Open the JAKI app, tap the red icon at the bottom-right corner of the home screen, and select the service you need. For non-medical emergencies such as natural disasters, tap Jakarta Siaga 112. For medical emergencies requiring an ambulance, select Ambulans.

Emergency Button, a new feature in the JAKI app for quickly calling an ambulance  and Jakarta Siaga 112

With this feature, users can call either Jakarta Siaga 112 or request an ambulance quickly through the same emergency menu.

Funeral Transport Service for Kepulauan Seribu

Another new service JAKI offers is Langkah 1.000, a digital solution for grieving families in the Thousand Islands (Kepulauan Seribu). This feature enables residents to submit requests for funeral transportation from the islands to Jakarta faster and more conveniently.

To access the service, go to the All menu in JAKI’s home screen features, then open the Category tab. Select Reports and Civil Registry from there, and find the Kapal Jenazah Pulau Seribu service. You’ll find a detailed explanation of the service procedure, required documents, photos of the funeral transport vessel, and a button to request. After submitting, users will be directed to contact a staff member via WhatsApp to proceed with the process.
 

New JAKI Features: Funeral Boat Service and Temporary Shelter for Residents of the Thousand Islands

This feature expands access to responsive and empathetic public services, ensuring that every resident, including those living in the islands, receives proper support during their most difficult moments.

New JAKI Feature: Pulau Seribu Funeral Boat Service for transporting the deceased to and from Jakarta

Temporary Shelter for Patient Companions

For residents of Kepulauan Seribu accompanying family members undergoing medical treatment in Jakarta, the Rumah Singgah feature provides free temporary accommodation. This facility is specifically intended for companions of inpatients, ensuring they can stay close and support the treatment process smoothly.

More than just a place to rest, Rumah Singgah also offers support for hospital administrative processes. Currently, two shelters operate 24/7, located near Koja Regional Hospital (RSUD Koja) and Cengkareng Regional Hospital (RSUD Cengkareng)—the two main referral hospitals for BPJS patients from the Thousand Islands.

To access this service, open the JAKI app and tap All in the feature menu on the home screen. Then go to the Category tab, choose Civil Registry, and look for Rumah Singgah Warga Pulau Seribu.
 

New JAKI Features: Pulau Seribu Funeral Boat and Temporary Shelter for Pulau Seribu Residents

On the service page, you’ll find a complete explanation of the shelter’s facilities, the steps to submit a request, the requirements, and photos of the accommodation. You’ll also find a button to choose a shelter that suits your needs, followed by instructions to contact a staff member via WhatsApp for further coordination.

New JAKI Feature: Temporary Shelter for Pulau Seribu Residents, providing a resting place for patient companions in Jakarta

Through Rumah Singgah, JAKI supports residents, especially from the islands, by helping them focus on caring for their loved ones without worrying about where to stay.

JAKI Keeps Innovating

The latest three features of JAKI reflect more than just technological advancement—they embody the government’s genuine empathy for the needs of its people. From emergency response and funeral transport to temporary shelters, every feature is thoughtfully designed to make Jakarta a more humane and responsive city through digital transformation. Beyond that, JAKI also extends its reach to the city’s outlying islands, ensuring inclusive and equitable access to public services for all residents, regardless of distance or location.

Want to experience the benefits of JAKI's new features? Download JAKI now from the  Google Play Storeor Apple App Store and make the most of it for a city that's more connected to its citizens' needs.