Hello Smartcitizen, as a big city, Jakarta is often faced with various problems. From floods, and traffic jams, to public facilities, these are challenges that must be faced. In overcoming these problems, the DKI Jakarta Provincial Government has a mainstay in the form of 13 official complaint channels that are ready to become a forum for residents to report various problems in Jakarta. The complaint channels are integrated with each other in Cepat Respon Masyarakat (CRM) system. Through the CRM system, the bureaucracy between Regional Apparatus Organizations (OPD) in the DKI Jakarta Provincial Government can be shortened so that the completion of reports becomes more effective and efficient.

Have you ever reported with JakLapor? Well, JakLapor in the JAKI application is one of 13 complaint channels. In the process of handling a report, there are several stages that are passed until the report is completed. We can also monitor the progress of the report along with photographic evidence if it has been completed. How is your report going and how to monitor it? Check out this article.

Read also: How to Report Problems in Jakarta

Monitor Report

Have you ever reported a problem via JakLapor or 12 other complaint channels? If so, your report will be processed immediately by the officer and you will get a report number that you can use to monitor the progress of the report. Monitoring is quite easy, either through the CRM website or the JAKI application via the Citizen Report feature. Here’s how:

Check via CRM Website

1. Open the crm.jakarta.go.id page
2. Scroll down to the track report section.
3. Enter your report number correctly, then click ‘Track’.
4. Your report will appear along with details of its status, location and history.

Check via Citizen Report Feature in JAKI

1. Open the JAKI app
2. Choose ‘Citizen Report’ feature on the Home
3. Enter your report number in the search field.
4. Your report will appear along with details of its status, location and history.
5. You can also add comments to your report.

Easy and complete, right? Let’s give it a try!

Terms and Flow in CRM

You will find various terms in your report after monitoring it through the website or the Citizen Reports feature. These terms will accompany the steps or journey of your report from start to finish. This lets you know how far and where your report has been processed. Let’s get acquainted with the terms and flow.

• Waiting

The journey begins! Your report has been inputted and is waiting for the next step from the officer.

• Coordination

Your report is received by the village and processed internally or forwarded to the relevant Regional Apparatus Organization (OPD).

• Disposition

At this stage, your report has been confirmed by the kelurahan and forwarded to the authorized agency for further handling.

• Process

The relevant agency/OPD confirms that your report is being worked on by officers in the field.

• Follow-up

Yuhuu! Your report has been processed by officers from the relevant OPD.

• Validation

The Government Bureau is checking the feasibility of the officer’s follow-up results. Psstt, the officer’s follow-up results can be rejected if they are not in accordance with the procedure, you know! And will be repeated until the results are following the procedure.

• Done

Yess! At this stage it means that your report has been completed and has been handled appropriately.

• Rejected

Your report cannot be followed up yet. Let’s check again the description and details of the report that may still not be appropriate and then complete it.

That is how to check reports and the explanation of the flow and terms in CRM. With a CRM system, the process of handling reports can be more transparent and you can more easily monitor its progress.

By reporting various city problems that exist, then you also help Jakarta become even better. To stay updated, also follow CRM’s social media to find out more about the latest information about CRM and the performance of the officers.