Emergency Situation? Get First Aid Help from JAKI!

by:Eva Simorangkir

Editor:Aditya Gagat Hanggara

21 Feb 2025

In medical emergencies, every second counts. That is why having quick access to first aid services can be life-saving. With the JAKI super-app, Smartcitizens can use the Ambulance and Emergency Contact features for free. You can get medical help quickly and easily. Here is an explanation of these features and how to use them. Check it out!

Using the Ambulance and Emergency Contact features in JAKI for first aid

Using the Ambulance and Emergency Contact features in JAKI for first aid


 

JAKI’s Ambulance Feature: Fast Service in Critical Moments

You can rely on the Ambulance feature in JAKI when facing medical emergencies, such as accidents or when immediate transport to a hospital is needed. Jakarta residents can call an ambulance with just a few taps on their phone screen. Follow the steps below:  

  1. Turn on location services on your device so responders can reach your location.  

  1. Open the JAKI app.  

  1. Type “Ambulance” in the search bar or click on the feature from the Home screen.  

  1. Enter a phone number where responders can contact you.  

  1. Press and hold the red “EMERGENCY” button for 3 seconds.

 

Getting an ambulance from the Ambulance feature on JAKI

Getting an ambulance from the Ambulance feature on JAKI

 

Getting an ambulance from the Ambulance feature on JAKI

Getting an ambulance from the Ambulance feature on JAKI

 

After completing these steps, wait for the officers to arrive at your location. This feature allows you to call an ambulance quickly without searching for emergency numbers or making manual calls. Remember to use this feature wisely. Only use it in real emergency situations.

 

Emergency Contact Feature: Quick Access to Essential Medical Services

Every second is crucial during an emergency. That is why the Emergency Contacts feature in JAKI provides a list of important numbers that you can call in critical situations. If you need to access this feature, follow these steps:  

  1. Use the search bar in JAKI and type “Emergency Contact”.  

  1. Click on the Emergency Contact feature.  

  1. Select the appropriate service number according to your needs.  

  1. The emergency number will appear on your screen.  

  1. Press the call button.  

 

With the Emergency Contact feature, you do not need to search for medical service numbers on the internet or other sources, ensuring faster and more efficient assistance. The listed numbers include:  

  1. Jakarta Siaga: Emergency assistance for life-threatening situations in Jakarta, such as medical emergencies, security disturbances, natural disasters, accidents, domestic violence, and suicide tendencies.
  2. Layanan Informasi dan Nomor: Information such as domestic area codes and international area codes is based on Telkom's customer service.
  3. PMI (Palang Merah Indonesia/Indonesian Red Cross): Assistance in saving lives or aiding victims of disasters in need of blood donation.
  4. Polisi: Police handling reports of criminal activities, accidents, disasters, and riots, as well as handling complaints such as defamation, threats, and violence.
  5. Posko Bencana Alam: Rescuing victims during natural disasters such as floods and earthquakes, and providing assistance for clothing, food, or shelter.
  6. Posko Kewaspadaan Nasional: National-scale security assistance.
  7. (SAR) Search and Rescue: Assistance in searching for, rescuing, or saving missing or presumed missing individuals in disasters.
  8. Sentra Informasi Keracunan: Assistance for poisoning victims, poison prevention, and information about potentially poisonous substances.

Emergency Contact feature on JAKI

Emergency Contact feature on JAKI


 

In addition to emergency features, JAKI also offers the Jakarta Sehat menu. This health service helps Jakarta residents access health information and medical facilities. As a result of collaboration with Dinas Kesehatan Jakarta, users can get accurate and reliable information about:  

  1. Mental health consultations.
  2. Check blood supply and donation.
  3. Check HIV and STI testing services.
  4. View climate-based dengue alerts,
  5. Check disease and outbreak surveillance.


Emergencies can happen anytime and anywhere. That is why it is essential to always be prepared with quick access to medical services. Download JAKI now and make use of its features to handle emergency situations. First aid is right in your hands! Follow @jsclab  on social media to stay updated on the latest information.

Authors and Editor

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