Smartcitizen, 2024 marked a significant milestone for Jakarta Smart City (JSC) in its efforts to become a globally scaled smart city through accelerated digital transformation. With continuous digital innovation and strong synergy established with various stakeholders, JSC has achieved numerous significant accomplishments. Here is a glimpse of JSC's journey throughout 2024.

Smart City Ecosystem Campaign through Digital Platforms

Jakarta Smart City has consistently captured the attention of Jakarta residents through various programs and digital innovations. This is reflected in the performance of Jakarta Smart City's digital products. For example, the super app JAKI or Jakarta Kini reached 6,387,494 total downloads in 2024 and underwent three major developments:

1. Enhanced Air Quality Feature
   In 2024, this feature was upgraded to provide real-time, detailed information about air quality conditions in Jakarta. Data is connected to 31 sensors spread across the city. In addition to monitoring air quality, the feature offers comprehensive information, including:
   • Air Pollution Standard Index (APSI) numeric scale
   • Air pollutant information
   • Search function
   • Health recommendations
   • Consultation services
   • FAQ Assistance
   • APSI ranking by region
2. This innovation allows residents to easily monitor their environment, raising awareness and supporting a healthy lifestyle.
3. Enhanced News Feature
   The news feature was improved to deliver more relevant, informative, and user-friendly content. This development helps users quickly grasp important government issues, supports informed decision-making, and boosts public engagement in government programs. Moreover, the enhancement contributes to raising public awareness and participation in various government initiatives.
4. Improved Citizen Reporting Feature
   Upgrades included easier navigation, consistent design, and reliable systems to strengthen the feature’s role as an interactive channel between citizens and the government. With a more intuitive interface, residents can report neighborhood issues more easily and responsively, fostering faster and more efficient solutions.

These three enhancements solidify JAKI's position as the go-to super app for Jakarta residents in supporting daily activities and interactions with the city government.

JSC’s Digital Engagement in 2024

JSC’s online presence extended beyond its official website to its social media channels. Throughout 2024, JSC published 2,295 content across various social media platforms, including Instagram, YouTube, and TikTok, achieving 288,547 engagements and reaching 4.5 million users. This reinforced its role as a key medium to reach the digital generation in promoting a smart and sustainable city.

Highlighted social media content in 2024 included:

• TikTok and Instagram: The event content “Jakarta This Week: July 19–21, 2024” achieved 3,310,036 views on TikTok and reached 144,083 accounts on Instagram.
• YouTube Shorts: The “Want to Report! Where to Go?” video garnered 22,834 views.
• YouTube: An informative tutorial titled “How to Create a Death Certificate Online” was watched by 9,200 accounts.

Additionally, JSC introduced a new digital channel in 2024: JSCTalks Podcast, available via this link. JSCTalks Podcast serves as an interactive discussion platform featuring smart city stakeholders, including Regional Government Organizations (OPD), academics, communities, and experts, to explore topics such as public services, digital innovation, and current urban issues.

JSC’s official website also recorded notable achievements in 2024, with nearly one million visits. The website's blog section published 70 informative articles about the smart city ecosystem, addressing urban residents’ needs while revolving around Jakarta’s seven smart city pillars: smart environment, smart economy, smart people, smart living, smart mobility, smart governance, and smart branding.

These achievements on social media and the website reflect Jakarta Smart City's success in amplifying the Jakarta Provincial Government's efforts to build a smart city ecosystem, educate citizens about smart city initiatives, and encourage active participation in making Jakarta smarter, more connected, and inclusive.

Visit to and From Jakarta Smart City

Visits to Jakarta Smart City (JSC)
Jakarta Smart City welcomed 9,323 visitors from various groups, including students, university attendees, and local communities, all eager to learn about the innovations and technologies implemented in the city. Visitors included:

• The Ministry of Health
• National ICT Entrepreneurs Association (APTIKNAS)
• The Council for the Development of Cambodia
• International School of Urban Sciences, University of Seoul
• Regional Digitalization Acceleration and Expansion Team (TP2DD) of Yogyakarta

Educational Programs: JSC Goes to School, Goes to Campus, and JSC to Villages
Educational programs flourished in 2024, engaging diverse participants:

• JSC Goes to School: Engaged 12,862 students from 104 schools in Jakarta, introducing them to smart city technology and innovations.
• JSC Goes to Campus: Reached 1,505 students from 11 universities in Jakarta, enhancing digital literacy and showcasing Jakarta’s latest technologies.
• JSC to Villages: Involved 5,168 residents from 88 villages, introducing technological solutions to improve their quality of life.

Fostering Synergy with Urban Partners and Communities

Throughout the past year, Jakarta Smart City (JSC) successfully formed partnerships with 45 strategic partners, including government institutions, private sector entities, and various community groups. These partnerships aim to strengthen collaboration in creating smart solutions that support the well-being of Jakarta's residents. Some of the involved partners include:

• GIZ Indonesia: GIZ’s activations at the Future City Hub included various significant activities, such as:
  • The IKI Roundtable Discussion on Indonesia’s Future Climate and Biodiversity Policy
  • Founder to Founder Mentoring Session 2 - Greentech Entrepreneurs Network (GEN)
  • GIZ Indonesia Clusters - Internal Workshop Special Assignment and Green Infrastructure
  • Press Conference for the Soft Launch of Indonesia Sustainable Energy Week (ISEW) 2024
• Berlin Senate Department for Economic Affairs, Energy, and Public Enterprises: Collaborative activities held at the Future City Hub included:
  • Expansion Lab/Berlin-Jakarta City Partnership 30th Anniversary Celebration
  • AsiaBerlin Expansion Lab Roundtable
• Gerakan Nasional 1000 Startup Digital: JSC signed an MoU to collaborate on developing the digital ecosystem, including organizing the Future City Hackathon 2024.

In addition to these partners, JSC also collaborated with 42 community groups to strengthen sustainability programs and smart city technologies. Some of the community groups that partnered with JSC include the United Nations Association Indonesia (UNAI), SDGs Youth Hub, Jakarta Good Guide, Forum Diskusi Transportasi Jakarta (FDTJ), and Foreign Policy Community Indonesia (FPCI).
 

Offline Activations and Events with Stakeholders

Jakarta Smart City (JSC) organized various strategic events throughout 2024 to support smart city development while enhancing the capacities of both citizens and experts. Below are JSC’s five flagship events in 2024:

1. JSC Hands-on Workshop
   This program was designed to connect practitioners and experts in specific fields with Jakarta Smart City staff. Through intensive training sessions, participants received hands-on learning to enhance their skills and knowledge. In 2024, the program was successfully held four times and became one of the main initiatives for supporting JSC’s internal upskilling efforts.
   
    
2. JSCLab Sharing
   JSCLab Sharing aims to bridge practitioners, experts, and the general public in sharing knowledge related to technology and data. This program supports skill enhancement for both JSC professionals and the wider community, fostering a more inclusive and sustainable urban ecosystem. In 2024, the activity was held eight times, solidifying JSC's role as a driver of technology education in Jakarta.
   
    
3. Community Connect
   As an annual forum that brings together various communities in Jakarta, Community Connect serves as a platform for capacity building, experience sharing, and collaboration to address urban issues. This activity also provides an introduction to communities within JSC’s network. Community Connect was successfully held twice last year, connecting communities with relevant issues and collaboration opportunities.
   
    
4. Future City Hackathon 2024
   The Future City Hackathon is an annual innovation event aimed at finding technology-based solutions from startups to support Jakarta’s digital transformation. In 2024, JSC collaborated with Gerakan Nasional 1000 Startup Digital, providing participants with opportunities to grow their businesses, enhance their skills, and connect with investors. This hackathon took place once in 2024 and became a strategic step in strengthening Jakarta's digital ecosystem.
   
    
5. JSC Bug Bounty 2024
   As an innovative step to enhance the security of digital services, JSC launched its first Bug Bounty program focusing on testing the security of the JAKI application. Involving ethical hackers, this program aimed to ensure the safety of JAKI, which is used by over 987,912 active users. The JSC Bug Bounty 2024 was a significant effort to strengthen cybersecurity within the Jakarta Provincial Government.
   
    

Serving Other Sectors

JSC continues to expand its role in supporting the development of technology and digitalization across various sectors. One of the primary services offered is application development. In 2024, JSC collaborated with the Ministry of Communication and Information Technology to create and implement a Single Sign-On (SSO) system within the Personal Data Protection Management System (SIMPDP). This system was designed to enhance security and efficiency in personal data management.

Additionally, JSC partnered with the Data and Information Center of the Ministry of Education, Culture, Research, and Technology (Kemendikbudristek) to develop and manage six websites. These websites support various information and digital service needs in the education and cultural sectors, improving information accessibility for the public.

Beyond application development, JSC also contributed to the creation of digital content. In collaboration with the Data and Information Center of Kemendikbudristek RI, JSC produced infographic posters for social media, as well as articles and digital magazines. These contents were designed to deliver information engagingly and effectively, supporting campaigns and the dissemination of government programs.

Participating in the Advancement of Knowledge

JSC is committed to supporting the advancement of knowledge through the facilitation of research. Throughout 2024, JSC collaborated with various academic institutions and research organizations. The open data access provided by JSC became a crucial foundation for supporting data-driven research in areas such as transportation, the environment, and urban planning.

In 2024, JSC assisted eight students in completing their research, including theses or final projects. These students utilized JSC’s services and data to explore various urban issues such as transportation, the environment, and urban governance. This support not only helped students complete their studies but also contributed to the development of innovative, data-driven solutions for Jakarta.

Publication of Journals on Smart City

In 2024, JSC successfully published several scientific journals covering various strategic topics, ranging from urban data management to the implementation of smart city technologies. These journals not only serve as references for researchers but also strengthen Jakarta’s position as one of the world’s smart cities. Some of the published journals include:

• “Strengthening Social Capital Through Digital Platform: Neighborhood Community In DKI Jakarta”
  Authors: Syora Alya Eka Putri, Fidan Safira, Rizka Nadhira, Hamdi Hamdi, Ferena Debineva, Nafiza Samditya Putra, Reisa Siva Nandika, Dinda Mutiara Qurani Putri, Ukhti Paundria Nagari, Tivani Shakilla Ervi.
• “Enhancing citizen satisfaction and loyalty in e-government: Lessons learned from Jakarta COVID-19 website”
  Authors: Rizka Nadhira, Hamdi, Syora Alya Eka Putri, Tivani Shakilla Ervi.
• “Open government through public complaint management: Success stories from the Jakarta Provincial government”
  Authors: Inkreswari Retno Hardini, Reisa Siva Nandika, Hamni, Syora Alya Eka Putri.
• “A Comparative Analysis of Institutional Perspective in Managing Smart City Initiatives”
  Authors: Fidan Safira, Daniar Syarafina, Hanna Bayu, Hamdi Hamdi, Nafiza Samditya Putra.

All JSC journals can be accessed through the Journal of Future Cities. Visit the link smartcity.jakarta.go.id/id/jurnalto read more.

Achievements in Contributions and Innovations

Jakarta Smart City has earned various prestigious awards at the 2024 TOP Digital Awards. These accolades recognize its contributions and innovations in utilizing digital technology for public services. One of the highest achievements is the Golden Trophy TOP Digital Awards 2024, granted to institutions deemed successful in implementing digital technology to improve performance, services, innovation, business competitiveness, and public service delivery.

Additionally, Jakarta Smart City received the TOP Digital Implementation 2024 #Star 5, reflecting an excellent level of digital technology implementation. Teguh Setyabudi, the Acting Governor of DKI Jakarta Province, was honored with the TOP Leader on Digital Implementation 2024 award for his leadership in supporting digital transformation in Jakarta.

Another award, TOP CIO on Digital Implementation 2024, was presented to Sigit Wijatmoko, the Acting Head of the Communication, Informatics, and Statistics Agency of DKI Jakarta Province. Furthermore, Andrie Yuswanto, the Acting Head of the Jakarta Smart City Management Unit, was recognized as TOP IT Manager in Digital Implementation 2024 for his role in managing information technology at Jakarta Smart City.

These achievements highlight Jakarta Smart City's commitment to continuously innovating in providing the best services to the community and supporting the development of a smarter city. However, none of this would be possible without the participation of residents in simple yet impactful actions, such as using the JAKI application to contribute to a better Jakarta and expanding digital knowledge alongside Jakarta Smart City.

With these various innovations, collaborations, and achievements, Jakarta Smart City has supported the development of a better city. The year 2024 marks a significant milestone, and JSC is ready to take further steps in the years ahead to continue delivering smart solutions for Jakarta’s residents.