"How useful is the JAKI application for Jakartans?"

“Is it possible to access online public services through JAKI more efficiently?”

Perhaps one of these questions has ever crossed your mind. We all know, as a Jakarta super-app, JAKI has a variety of features that can meet the needs of residents. Starting from checking comestibles prices, checking and paying taxes, to reporting and monitoring problem reports in Jakarta. But, maybe some of us haven't used all the features in JAKI. Or, some are still hesitant to use it.

If you experience any of these things, let's together hear what people say about JAKI! Through testimonials on social media and during visits that the Jakarta Smart City team has compiled, Smartcitizens have become more aware and confident about using JAKI.

Access Public Services More Efficiently with Various Features

JAKI integrates more than 50 digital public services from various Regional Apparatus Organizations (OPD) in Jakarta. For example, the service to check food prices from Pasar Jaya, the JakOne Pay service to pay for groceries via QRIS from Bank DKI, and many more. Thus, it's worth it to download the JAKI application. Because there will be at least one feature that you can use for your everyday convenience.

JAKI users have experienced this themselves, including the owner of the @timi.tummy account on Instagram.

From the review, it can be concluded that JAKI's claim to be a super-app is valid. Because JAKI can fulfill your need for access to public services in various sectors. Apart from that, if you think about it, the presence of JAKI has made access to public services much faster. Before JAKI existed, you needed to download two applications to access two services from different sectors, for example, paying taxes and registering queue numbers for health facilities, now you can do both just by using JAKI.

Not only assessed by the use of multiple features but the efficiency of public service access through JAKI can also be assessed per feature. Imagine reporting problems in Jakarta that were previously done offline, now can be done online via JAKI. With this online reporting, it takes a shorter time from the moment you report the problem until it is resolved by the officer because you can report and monitor reports only via the gadget. Regional Apparatus Organizations are also already connected to each other through the Rapid Response Community (CRM) complaint channel system so that coordination regarding reports is faster and more precise.

To make you even more sure that the report can be completed faster, read the comment of the account owner of @amorfati271 who has already reported via JAKI.

“...(laporan) langsung ditindak lanjut,” (the report) will be followed up immediately), the account owner said. It means, it's been proven, that JAKI and its features make it easier for people to access public services. One of them is reporting problems to be more efficient, especially regarding time.

Read more: Get to Know CRM

Suitable for Various Citizen Profiles

The concept of integrating digital public services in Jakarta indirectly makes JAKI suitable for everyone. Whoever you are and whatever your background is, you can make the best out of JAKI. Just look at the tweets from JAKI's social media audience.

As said by the account owner @cobproject, social assistance recipients can check social assistance through JAKI. Likewise, students can check the Jakarta Smart Card (KJP). This means that JAKI's features are very diverse so it can help anyone, from social assistance recipients to students.

Another comment made by @wahyuikawati on Instagram highlighted the Jakarta Smart City JSC Goes to School activity. This activity aims to introduce the JAKI application to high schools and vocational schools in Jakarta. From this testimony, one can see the great commitment of the JAKI application to be useful for all levels of society, including students.

Not only recipients of social assistance and school students but there are also many citizens with other backgrounds whose needs can be met through JAKI. One of them is a School Principal. While visiting SMK Negeri 57 some time ago, we had the chance to ask Mrs. Valentina Purnama Dewi the school principal about JAKI. 

She shared her first experience knowing JAKI from the DKI Jakarta Provincial Government. Mrs. Valenn also shared her favorite feature, “I often and like using the JakSehat feature, because, at the start of the pandemic, we had to report on the development of the Covid-19 case at school.”

Through Mrs. Valen's testimony, you realized how broad the reach of residents that JAKI can reach, right? Not to mention citizens with other backgrounds who are helped by JAKI, such as housewives who are helped by the JakPangan feature which can check food prices, to employees, students, and public transportation users who are helped by the JakLingko route check feature. As commented by @rianafandi99 on the Jakarta Smart City Instagram account.

JAKI’s Benefits for a Greater Purpose

The various testimonies of the residents show JAKI's commitment as a super-app that provides digital public services for the community. However, it turns out that JAKI's role is not limited to that. Along with the development of applications and the various achievements that have been achieved, JAKI has begun to be recognized by other government agencies.

For example, the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency, some time ago did a field study at the Jakarta Smart City office. One of the study participants, Mrs. Zilfi Firlia Ardani, from the Pontianak City Land Office, West Kalimantan, gave her testimony, “The JAKI application is very modern and very open for public use, especially in Jakarta.”

She also expressed her further hopes regarding the opportunity to replicate the public service integration system, “Hopefully we can also implement it (the JAKI application) in our respective regions after returning from this field study.”

How cool is JAKI! After being beneficial for Jakartans, now the opportunity to give benefits to citizens in other areas is starting to open up.

Look Forward to the Next JAKI Innovation!

After reading the testimonies, it can be concluded that JAKI has enormous benefits for citizens to access public services more efficiently. Not only for certain circles but all citizens!

So, are you more sure about using JAKI? JAKI's commitment to serving citizens will not stop here. In the future, there will be many cool innovations that will make it easier to access public services. Just wait for it!